Refund policy

Returns & Refund Policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused

  • In original condition

  • With all original tags attached

  • Free from marks, stains, or damage

  • Returned in original packaging where possible

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

We do not accept returns on:

  • Sale or discounted items

  • Gift cards

  • Limited edition or exclusive drops

How To Start A Return

To request a return, please contact us at:

support@thechasingsociety.com

Include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

Once approved, we’ll provide return instructions.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Original shipping costs are non-refundable.

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We’ll work quickly to resolve the problem with a replacement, exchange, or refund where applicable.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or item, please return your original order and place a new order once your return has been approved.

Contact Us

For any questions regarding returns or refunds, contact us at

support@thechasingsociety.com